Legal & Consumer Information
Key legal terms, consumer guarantees and complaint procedures for Mirexanto's car detailing services across New Zealand.
Effective: 01 January 2026 — Mirexanto (Auckland, NZ)
Company details
- Trading name: Mirexanto
- Address: 58 Victoria Street West, Auckland 1010, New Zealand
- Phone:+ (64) 21 725-93-84
- Email:Mirexanto@gmail.com
- NZBN / Reg.: 9429049131234
- GST: 123-456-789
- Service area: Auckland metro and NZ-wide mobile requests
We operate under New Zealand law. All services are subject to the terms below.
Consumer Guarantees & Warranty
Mirexanto acknowledges the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986. Services we provide must be carried out with reasonable care and skill and within a reasonable time when *** time is specified.
Where a product or service is not of acceptable quality, we will remedy the issue by re-performing the service or providing a refund, in accordance with the CGA and fair trading obligations.
- Standard workmanship warranty: 7 days for wash-off issues; 30 days for rework on applied coatings (unless otherwise agreed).
- Ceramic coatings: manufacturer warranties may apply; Mirexanto will register and manage claims where applicable.
- Damage exclusions: pre-existing paint defects, delamination due to prior coatings, or aftermarket modifications are excluded.
Cancellations, Refunds & Pricing
| Policy | Detail |
|---|---|
| Cancellation | Free up to 24 hours prior. Late cancellations may incur a fee. |
| Refunds | Processed within 10 business days when eligible under CGA or our terms. |
| Quotes | Valid for 14 days; variations may change final price. |
| GST | All prices are GST-inclusive unless stated. |
Estimates given are based on the vehicle's visible condition. Additional work identified during service (eg. heavy tar, severe oxidation) will be quoted and require approval before proceeding.
We recommend photographing damage and keeping records for warranty or dispute purposes.
Privacy & Data handling
We collect minimal personal information (name, contact, vehicle details) to deliver services and for warranty/communication purposes. Full privacy practices are detailed in our Privacy Policy.
- Retention: records kept for up to 7 years for warranty and tax compliance.
- Sharing: third-party suppliers only when necessary (eg. coating manufacturer registration).
- Access: you may request access or correction via contacts page.
Complaints & Dispute Resolution
If you are unhappy with our service, please contact us first at Mirexanto@gmail.com or call +64 21 725-93-84. We aim to resolve issues promptly.
If unresolved, New Zealand consumers may use the Disputes Tribunal or approach Consumer NZ for guidance. Evidence such as photos, service receipts and communications will help the process.
Applicable legislation: Consumer Guarantees Act 1993, Fair Trading Act 1986, and relevant regional consumer protections.
Notify a complaint
We will acknowledge within 3 business days and aim to resolve within 20 business days.
FAQ — Legal & Service
Governing law & contact
These terms are governed by the laws of New Zealand. For disputes, jurisdiction is the New Zealand courts unless resolved through Tribunal or mediation. For assistance: Contact us.
Business address: 58 Victoria Street West, Auckland 1010. Phone: +64 21 725-93-84. Email: Mirexanto@gmail.com.
